POLICY: Due to the customized nature of our products we do not offer any refunds, returns or exchange. However, If there is only a Serious defect, mistake or quality issue in the product shipped to you, we will consider replacing it at management discretion.
In any Case Where we accept to get your outfit return, Refund or Exchange, it is fully & Solely Customer Responsibility to Ship outfit back to us on their own expense.
In most cases Where we are forced to cancel order & go against our Policy, Customer Deemed to be Black Listed for life on our website & All future request of purchase will be denied.
QUALITY CONTROL: We Keep Close CCTV Footage of your outfits before final dispatch to keep record of Measurements & Quality of outfit sent to you, You have a right to claim it and we will be happily providing video footage to you.
TAXES: Outfit Prices are inclusive of Shirt, Pant & Duapatta Including FREE International Shipping, Usually Foreign countries do not charge Taxes But in any case if they charge taxes on your shipment, it is your responsibility & not ours, we have no control over your Country Laws.
STORE CURRENCY: We processes all orders in US Dollar.
While the content of your cart is Always displayed in Your Local Currency, you will checkout using US Dollar at the most current exchange rate According to your local bank or Credit Card Provider.
SIZE CHART: Our Size Chart is based on Ready to Wear Size. we take your Electronic Confirmation on Checkout to confirm & refer our size chart before you process order. in case you chose to provide slight changes or custom size, make sure to provide Ready to wear Measurements.
CUSTOMISATION: We don't customise Fabric/Style for any outfit.
We can customise colour for most of our designs. Please keep in mind Colour customisation needs Designer Time & efforts & we only involve them once Payment is confirmed by customer Directly into our USA Bank Account or Zelle. Once payment is Confirmed Designer will directly contact you to discuss your colour requirements & their recommendations
LACES: Almost all our Laces are Imported from China, Malaysia & Thailand, We make sure to have enough in stock but in rare cases Laces can be change in suit. Our designers make sure to put a Most similar or Most matched Laces suiting to our designs.
SHIPPING: 1) We Deliver All Shipments worldwide by FEDEX, According to them Delivery is made in 48 working hours Once Dispatched & our commitment is based on their commitment, in case for any reason we have guaranteed your delivery on any specific date & Fedex delayed it for any reason such as flight missed, Whether conditions or whatsoever case, we shall not be held responsible. we have no control over these unforeseen conditions.
2) Our standard shipping time is Based on a single outfit, in a case where you have order more then one outfit, we will try our very best to deliver in standard time frame but it may cause some delay.
3) Always receive your shipment by your own hands or trusted family members & Sign for it. It is not recommended to Leave Signature on File of Fedex or DHL, . in case you do that, it is solely your own responsibility. if your shipment is lost while you allow them to leave at your door. we shall held no responsibility. if you are not at home most of the time Please Schedule a pickup with them.
4) Please keep a track of your shipment. we do notify you by Email & SMS once it is shipped, Please do not let them leave at reception of your residential & Office Building, keep a proper track of your shipment and be there to receive yourself. in case they deliver to your office or residential Reception or Front Door, Shipment will be considered as delivered & no responsibility will be held by us if they lost it. if you are not at home most of the time Please Schedule a pickup with them.
ALTERATIONS: We try our best to stitch as best as possible to the given size & we want our outfits to fit you like gloves However Be Prepared for Minor alterations at your own Expense, We keep 2inch extra Fabric inside suit for Chest & Waist Alterations in most designs.
In case you do not accept or agree to our terms & condition, Refrain from buying anything from our website.
Note: All Those Black Listed on Our Parent Brand "SaroshSalman" Will be Remain Black Listed on "Haniya Jibran"